Health-focused conversational agents in person-centered care: a review of apps npj Digital Medicine

How Healthcare Chatbots are Expanding Medical Care Similarly, conversations between men and machines are not nearly judged by the outcome but by the ease of the interaction. Not only do these responses defeat the purpose of the conversation, but they also make the conversation one-sided and unnatural. A friendly and funny chatbot may work best for a chatbot for new mothers seeking information about their newborns. Still, it may not work for a doctor seeking information about drug dosages or adverse effects. Without sufficient transparency, deciding how certain decisions are made or how errors may occur reduces the reliability of the [...]